The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. If your website already has a Terms & Conditions page, this information should be included there (and not in the privacy policy).
SMS Terms & Conditions
1) SMS Consent Communication
Phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
2) Types of SMS Communications
Include examples like appointment reminders, follow-up messages, billing inquiries.
Example:
“Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3) Message Frequency
Message frequency may vary. You may receive up to 20 SMS messages per week regarding your appointments or billing.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4) Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5) Opt-In Method
Only select one method — verbally during a conversation. Remove the other opt-in methods.
6) Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7) Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://vanguardbuilds.com/.
Additional option: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8) Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting STOP.
- For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages.
- Message frequency may vary.
